Article 1 — Purpose and acceptance
These terms of sale ("Terms") govern all sales of digital products — software, license keys, downloadable games and related services — concluded at a distance between the seller identified in Article 2 and any customer, whether a consumer or a business.
Placing an order implies full acceptance of these Terms, which the customer declares having read and accepted before payment by ticking the dedicated box. The applicable Terms are those in force on the date of the order.
Article 2 — Seller identity
The seller is FORMACOM ET ASSOCIES, a limited liability company (SARL) with share capital of €5,100, registered office at 63 rue de la Liberté, 92220 Bagneux, France.
Registered with the Nanterre Trade and Companies Register under number 492 031 208 (SIRET 492 031 208 00035), intra-EU VAT number FR16492031208. NelfePlay and NelfeTech are trading names of this company. The customer may contact the seller at the contact address shown at the bottom of this page.
Article 3 — Products and features
The products sold are digital content not supplied on a physical medium: software licenses (for example Retro Creator, Fleet Hub), activation keys and downloadable games. Their essential features, editions and technical requirements are described on the product pages before ordering.
A license grants a personal, non-exclusive right of use within the limits of the edition purchased; it does not transfer any intellectual property. The specific terms of each license (number of installations, professional scope, duration) are set out on the product page and, where applicable, within the product itself.
Article 4 — Prices and taxes
Prices are shown in euros, all taxes included. The applicable VAT is that of the customer’s country of consumption within the European Union, under the One-Stop-Shop (OSS) scheme; it appears on the invoice.
The applicable price is the one displayed when the order is confirmed. The seller may change its prices at any time, without affecting orders already confirmed.
Article 5 — Order and payment
The customer selects the product, provides the delivery email address and the information required for invoicing, accepts these Terms, and then pays. The order is firm once payment is confirmed.
Payment is made online via PayPal, securely. The seller has no access to the customer’s card details. The seller is the seller of the products and the issuer of the invoices; PayPal acts solely as a payment service provider.
Article 6 — Delivery and activation
Delivery is digital and immediate once payment is confirmed: the license key and the download link are sent to the email address provided by the customer, and made available in their account. The customer is responsible for the accuracy of the address provided.
Activation is performed by entering the key into the software or, for a game, by adding it to the account library for installation. If nothing is received, the customer contacts customer service, which re-sends the key to the purchase address.
Article 7 — Right of withdrawal and its exclusion
Under Article L221-18 of the French Consumer Code, a consumer normally has fourteen (14) days to withdraw from a distance purchase, without giving any reason.
However, under Article L221-28 13° of the Consumer Code, this right cannot be exercised for the supply of digital content not provided on a physical medium where performance has begun after the consumer’s prior express consent and express waiver of the right of withdrawal. By ticking the relevant box at checkout, the customer requests immediate delivery of the product and expressly acknowledges losing the right of withdrawal as soon as the download or key provisioning begins.
Absent such express agreement, or as long as performance has not begun, the consumer retains the 14-day right of withdrawal and may exercise it by an unambiguous statement (by email to the contact address), optionally using the model form below.
Article 8 — Model withdrawal form
To FORMACOM ET ASSOCIES, 63 rue de la Liberté, 92220 Bagneux — contact address shown at the bottom of this page:
"I hereby give notice of my withdrawal from the contract for the sale of the following product: — Ordered on / received on: … — Order or invoice number: … — Consumer’s name: … — Consumer’s address: … — Date: …"
This form need not be used where the right of withdrawal has been validly excluded in accordance with Article 7.
Article 9 — Legal warranties
The consumer benefits from the legal warranty of conformity (Articles L217-3 et seq. of the Consumer Code) and the warranty against hidden defects (Articles 1641 et seq. of the Civil Code). On this basis, they may obtain that the digital content be brought into conformity or, failing that, a price reduction or cancellation of the sale.
These warranties apply independently of any commercial warranty, upon request to customer service. They do not cover malfunctions resulting from a hardware or software environment that does not meet the stated requirements, or from unauthorised modification of the product.
Article 10 — Refunds and after-sales
Apart from cases required by law (right of withdrawal not excluded, legal warranty), the seller may, on a commercial and discretionary basis, agree to a refund — for example in the event of a duplicate purchase. Any request is made by email to the contact address. A granted refund is issued via PayPal to the original payment method and results in the deactivation of the corresponding key.
Customer service answers requests as promptly as possible at the contact address shown at the bottom of this page.
Article 11 — Liability
The seller is bound by an obligation of means. It cannot be held liable for damage resulting from misuse of the product, an unsuitable technical environment, or force majeure. Nothing in these Terms limits the mandatory rights granted to consumers by law.
Article 12 — Personal data
The data collected when ordering (email, name, country, invoicing information) is necessary to process the sale, issue the invoice and provide after-sales service. It is processed in accordance with Regulation (EU) 2016/679 (GDPR) and our privacy policy, available from the menu opposite. The customer has rights of access, rectification, erasure and portability, exercisable with the seller.
Article 13 — Mediation, governing law and disputes
In the event of a dispute, the customer first contacts customer service to seek an amicable solution. Under Articles L611-1 et seq. of the Consumer Code, a consumer may use a consumer mediator free of charge. The competent mediator’s details will be specified here and provided on request. Consumers may also use the European online dispute resolution (ODR) platform: https://ec.europa.eu/consumers/odr.
These Terms are governed by French law, without depriving the consumer of the mandatory provisions of their country of residence. Failing an amicable resolution, the French courts have jurisdiction under the conditions provided by law.